How to Remove a Facebook Page Admin Who Refuses to Accept Removal:

A Step-by-Step Guide for Local Businesses, Committees & Community Groups

Have you found yourself searching:

“How do I remove someone from my Facebook Page who won’t approve it?”

You’re not alone... I’ve been there too...

Recently, I worked with an organisation where a former member had left on less-than-ideal terms. Unfortunately, this person still had full admin access to their Facebook Page and was refusing to approve their removal.

We quickly realised that without their cooperation, we had a serious problem.

This blog is for anyone facing a similar challenge, whether you're a small business owner, committee organisation, non-profit, or someone just trying to regain control of your Facebook Page.

I’ve broken it all down in a clear, easy-to-follow guide with real-world advice based on my personal experience.

You can even download the letter templates and checklists to help you through the process.

Why Facebook Now Requires Admins to Approve Their Own Removal

At first, this new rule felt like a design flaw. Why would Facebook allow someone to block their own removal, especially if they were no longer part of the team?

But then I thought about another situation I had, just weeks earlier... Where this would have been ideal.

One of the businesses I support reached out in a panic. Their Page had been hacked. The hacker logged into the admin's account and removed everyone else, locking them out completely.

They didn’t even realise it had happened until it was too late to recover.

That’s when it hit me: Facebook’s policy is a protection, not a problem.

Here’s why this feature is actually a good thing:

• Prevents hackers from secretly removing Page owners

• Ensures transparency with high-level permissions

• Gives admins a chance to respond if something looks suspicious

But like any good system, there are edge cases where it doesn’t work well and that’s where the dispute process comes in. So, lets make it as simple as possiable...

Step 1: Try the Easy Way First: Remove the Admin via Settings

Before jumping into Meta’s dispute process, it’s worth trying to remove the person using the standard Page settings. If they approve it, you’ll save yourself a lot of time, stress and paperwork.

How to Remove Someone from Your Facebook Page:

1. Go to your Facebook Page

2. Log in with an account that has full admin access

3. Click Settings in the left-hand menu

4. Click “New Pages Experience” or "Page Setup" depending on your version

5. Choose "Page Roles" or "Page Access" depending on your version

6. Locate the person’s name

7. Click the three dots (…) next to their name

8. Select “Remove Access”

9. Enter your password to confirm

⚠️ If the person has full control, they’ll receive a notification requesting approval of the removal. If they don’t approve, you’ll need to escalate.

Step 2: When to Escalate to Meta Support

You’ll need to submit a formal admin dispute if:

• A former team member refuses to give up access

• The person left under poor circumstances and won’t respond

• They’re uncooperative and could damage your brand

• You didn’t remove them before they left and now it’s too late

In our case, it all happened so quickly and under circumstances that is not fun to deal with so we just had to go through the Meta Disputes Process.

🪜 Step 3: The Admin Dispute Process – What You’ll Need

Meta requires three documents to review your case. Here's what to prepare:

Required Documents:

1. Government-issued photo ID of the person making the request

2. Attestation letter on official letterhead (template below)

3. Proof of ownership

   • Utility bill

   • Business registration (e.g. ASIC)

   • AGM or meeting minutes

All documents must be:

• Unaltered

• Non-editable format (We recomend PDF)

Step 4: Preparing Your Case

1. Choose the Right Person to Submit the Request

• Must be someone with full control admin access to the Page

• Must have government-issued ID

• Should ideally be a Business Owner, Manager or Commitee Member (President, Vice President, or Treasurer)

2. Find Your Meta Business Portfolio or Manager ID

This ID is crucial for the support form.

Option A: Meta Business Suite

(View How To Video Here)

• Visit: https://business.facebook.com

• Click Settings → Select your page → Page info

• Copy your Page ID

Option B: Business Settings

(View How To Video Here)

• Visit: https://business.facebook.com/settings

• Click Business Info (Breif Case Icon)

• Your Business Portfolio ID is at the top

3. Create Your Attestation Letter

You can [request our editable template and letterhead for free].

Your letter must include:

• Organisation name, logo, phone, and address

• Name and role of the person making the request

• Page ID, Page URL, and requester’s Facebook profile URL

• Reason for removal

• List of attached documents

• Declaration that the info is accurate

• Signatures from designated representive

Provide your name and email and we will send you a copy of our template we created to make this process easier on you.

4. Submit Your Request to Meta

Go to: https://www.facebook.com/business/help/1580486349413648

• Click “Get Support” (top-right corner)

• Select “Business Manager Admin Dispute”

• In the message box it will say this: “Tell us your asset ID and other details to get help from Meta Support.” - Provide the ID and other details.

• Click Next and Follow the Prompts...

• Upload your:

  • ID

  • Attestation letter

  • Ownership proof

Wait for Meta to review and respond. It can take a few days to a few weeks, depending on the complexity of the situation.

Admin Dispute Submission Checklist

🔲 Government-issued ID of the requester
🔲 Attestation letter with all required info
🔲 Ownership proof (utility bill, ASIC certificate, or AGM minutes)
🔲 Business Portfolio or Manager ID
🔲 Facebook Page URL & Page ID
🔲 Requester’s Facebook profile URL and email

If you request the downloadable template above, we will also attached a full checklist for this process.

To prevent this happening in the future, lets talk about this:

BONUS TIPS: How to Give Access Without Losing Control

I’ve helped lots of groups clean up their Page permissions after things went sideways. If you’ve never done a Page Access audit, here are my best tips:

Understand Facebook Access Levels

1. Facebook Access (Personal Account)

• Full Control: Can change settings, remove others

• Partial Control: Can post and comment, but not remove admins

2. Task Access (via Meta Business Suite)

• No personal profile needed

• Great for marketers, schedulers, or contractors

• You can assign specific tasks (e.g. create posts, view insights)

When to Give Full Control

Only assign full control to:

• Business owners

• Committee executives (President, VP, Treasurer)

• People with full legal responsibility

📌 Tip: If committee members don’t use Facebook, the team should decide who holds access and record that in the minutes.

Who Not to Give Full Control To

• Freelancers

• Temporary staff or volunteers

• Agencies you don’t know or trust

• People outside your organisation

If Someone (Like an Agency) Requests Full Access

As someone who runs a digital agency, I know it can be necessary but you need to do your due diligence.

• Ask about their security policies

• Check who will have access on their team

• Review access monthly and document everything

• Don’t be afraid to ask questions it’s not personal, it’s smart

Final Thoughts: Be Proactive, Not Reactive

Losing control of your Facebook Page or having someone sabotage you can feel personal because it is. It’s your brand, your communication channel, and your reputation on the line.

If you’re in the early stages of building your Page, protect yourself by:

• Reviewing roles regularly

• Using Task Access whenever possible

• Assigning Full Control only where it’s truly needed

If you’re in crisis mode, don’t panic. Meta has a process, and with the right documents and guidance, you can regain control just like we did.

If you find yourself in full damage control and the process is just to much for you, please reach out as our team can help.

Contact Us